Returns & Exchanges
At Ecoy, we want you to feel completely comfortable in your home, which is why we offer a 30-day trial period on our eco-friendly bedding and homewares. If you are not satisfied with your purchase, we provide a straightforward return process to ensure your peace of mind.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all tags and labels are attached to maintain eligibility for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized postage location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing