Frequently Asked Questions
Everything you need to know about bringing sustainable comfort to your home.
What sustainable materials does Ecoy use in its products?
We prioritize eco-friendly materials such as organic bamboo, recycled polyester, and FSC-certified wood to ensure our home goods are both luxurious and kind to the planet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for bedding and textiles?
We offer a 30-night comfort guarantee. If you are not completely satisfied with your linens, you can return them for a full refund within 30 days of delivery, provided they are in their original condition.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and Australia. We are working hard to expand our carbon-neutral shipping options to more countries soon.
How should I care for my Ecoy bamboo sheets?
To maintain the softness and longevity of your bamboo sheets, we recommend washing them in cold water on a gentle cycle and tumble drying on low heat or line drying.
Are your packaging materials recyclable?
Yes, 100% of our packaging is made from recycled materials and is fully compostable or recyclable, aligning with our commitment to zero-waste principles.